FAQ’s

FAQs

POLICIES

 Make-up Classes

*Currently our ability to offer in person make-up classes is impacted by limited class availability, however as we grow we will be offering unlimited makeups throughout the year for enrolled families who experience illness or have extenuating circumstances. We do not pro-rate or refund for student absences. Make-ups are not guaranteed as they are based on availability.

(Please do your best to attend your scheduled day/time with regularity, as your child is best served when he/she has a consistent routine, attending the same class with the same children and teacher).

Tuition Payments

  • Typically our classes run from September through May. Total School year charges are divided into 9 monthly payments for your convenience. The monthly installment (regardless of number of classes per month) is an average of these 34 to 42 classes. Installments are automatically processed on the first of each month with the card we have on file for you. Families are invited to enroll any time and we will pro-rate the monthly installment. Payments more than ten days late will be assessed a 20.00 late fee. For payments over 20 days late, classes will be suspended until fees are current. Some locations will have sessions that last a specific number of weeks and tuition is charged in full prior to the first class.

  • ON-GOING ENROLLMENT When you join our studio your enrollment is on-going until you let us know us otherwise. Your child will Step UP through the various levels of our program when they are ready. If you need to withdraw you may do so at the end of a month. School Year Membership is NOT A CONTRACT, and you can opt out at any time by notifying us via email prior to the 1st of the upcoming month. Once a payment is processed for that month, it is non-refundable (unless other arrangements have been made). Cancellation for future months will then go into effect.

    Missed classes are neither prorated nor refundable. If there is an extenuating circumstance, please notify us and we’ll do our best to accommodate you. Cancellations are not accepted mid-month and class placement will not be held upon withdrawal. All make-ups must be completed while currently enrolled in classes. Make-ups are not available after withdrawal

    What if I’m joining after the school year has started?

    You can subscribe at any time throughout the school year pending availability and guaranteed your class space through May. Members entering after September will only be charged for remaining weeks/months in the school year and semester materials fee will be discussed and determined at that time.

    SCHEDULED BREAKS Scheduled Breaks are built into our sessions and are not included in your tuition. They include the typical breaks that school districts take such as Thanksgiving, Winter Holidays and Spring Breaks. We follow the local school calendar at your specific location. In an effort to keep things easy for our families, we also break for select holidays and peak travel times for families. Occasionally some breaks will be used to make up classes, but you will be notified in advance.

    CANCELLED CLASSES Any classes cancelled due to educator illness or a weather event will be re-scheduled. We follow the School District closure system or facility closure policy for your specific location. We will text/email our families and post any closures on our Facebook and Instagram pages.